Contact Us

Member Booking and Travel

Chat with the Shell Vacations Club team to find out how you can make the most of your points and book your next vacation.

• Vacation Planning Center
• 877-743-5510 (within the US and Canada)
• 001 317-805-9053 (International)

• Option 1: Resort Reservations, General Questions and RCI^®
  Mon-Fri 9 a.m. - 11 p.m. ET / Sat-Sun 10:30 a.m. - 6:30 p.m. ET
• Option 2: Travel Arrangements
  Mon-Fri 10 a.m. - 8 p.m. ET
• Option 3: Club Partner Benefits
  Mon-Fri 10 a.m. - 9 p.m. ET
• Option 4: Financial Services
  Mon-Fri 9:30 a.m. - 6 p.m. ET

Financial Services

Each Home Club has its own dedicated Financial Services number, for assistance with payment information or other billing-related inquiries.

• Shell Owners Association - Hawaii: 844-233-5502
• Shell Owners Association - West: 844-233-5509
• Direct Members of Plaza Pelicanos & Sunset Plaza: 844-233-5504

Other Important Contacts

• Shell Vacations Club Collections: 855-713-8170
  M-F 11 a.m. - 8 p.m. ET
• Title Services: 866-538-6480
  M-F 9 a.m. - 7 p.m. ET
• Owner Services FAX: 407-370-6328
• Online Inquiries: Contact Form

Shell Vacations Club Mailing Address